American Airlines (C): Committing to Leadership HBS Case Analysis


Subjects Covered
Customer relationship management
Employee empowerment
Employee training
Leadership
Organizational culture

by
Gary W. Loveman

Source: Harvard Business School

13 pages.
Publication Date: Nov 27, 1990. Prod. #: 491061-PDF-ENG

American Airlines (C): Committing to Leadership Harvard Case Study Solution and HBR and HBS Case Analysis