Subjects Covered
Customer service
Resource management
Systems design
Work force management
by
J. Michael Harrison,
Yuval Nov
Source: Stanford Graduate School of Business
21 pages.
Publication Date: Oct 16, 2003. Prod. #: OIT29-PDF-ENG
Call Center Design for Lion Financial Services Harvard Case Study Solution and HBR and HBS Case Analysis
Subjects Covered Core competencies Innovation Organizational architecture Organizational design Resource management Teams by Clayton M. Christensen, Stephen P. Kaufman Source: Harvard Business […]
Subjects Covered International business Manufacturing strategy Suppliers Vertical integration by Paul Milgrom, D. John Roberts Source: Stanford Graduate School of Business 25 […]
Subjects Covered Corporate strategy Sustainability by Michael S. Hopkins Source: MIT Sloan Management Review 5 pages. Publication Date: Oct 01, 2009. Prod. […]
Subjects Covered Change management Communication Compensation Leadership Mergers & acquisitions Organizational development by Hayagreeva Rao, John Joseph Source: Kellogg School of Management […]
