Subjects Covered
Employee attitude
Expansion
Innovation
Quality control
Service management
by
Frances X. Frei,
Amy C. Edmondson,
Eliot Sherman,
Christine Harris-Van Keuren
Source: Harvard Business School
29 pages.
Publication Date: May 01, 2007. Prod. #: 607143-PDF-ENG
Cleveland ClinicHarvard Case Study Solution and HBR and HBS Case Analysis
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