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Collaborative Service: How Doing Less Can Satisfy Customers More

by |Published

Subjects Covered
Creativity
Customer service
Strategic thinking

by
Heather Emerson,
Ashley Powell

Source: Rotman School of Management

5 pages.
Publication Date: Sep 01, 2011. Prod. #: ROT149-PDF-ENG

Collaborative Service: How Doing Less Can Satisfy Customers More Harvard Case Study Solution and HBR and HBS Case Analysis

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