Emergia: Driving Profitability on Help Desk Contracts HBS Case Analysis


Subjects Covered
Accounting
Capacity analysis
Regression analysis

by
F. Asis Martinez-Jerez,
Lisa Brem

Source: HBS

24 pages.
Publication Date: Sep 28, 2010. Prod. #: 111048-PDF-ENG

Emergia: Driving Profitability on Help Desk Contracts Harvard Case Study Solution and HBR and HBS Case Analysis