Federal Express: The Money Back Guarantee (A)

Subjects Covered
Customer relationship management
Customer service
Diversity
Organizational management
Organizational structure
Quality control
Volunteers

by
Christopher W.L. Hart

Source: Harvard Business School

4 pages.
Publication Date: Oct 27, 1989. Prod. #: 690004-PDF-ENG

Federal Express: The Money Back Guarantee (A) Harvard Case Study Solution and HBR and HBS Case Analysis