Getting the Right Payoff From Customer Penalty Fees

Subjects Covered
Relationship management

by
Stephen S. Tax,
Young “Sally” Kim,
Sudhir Nair

Source: Business Horizons

10 pages.
Publication Date: May 15, 2013. Prod. #: BH537-PDF-ENG

Getting the Right Payoff From Customer Penalty FeesHarvard Case Study Solution and HBR and HBS Case Analysis