This innovative method is helpful to business leaders and executives who are concerned about the changing dynamics of the market but are unsure how to react or what to do. It is an excellent means of conducting a qualitative study which is detailed and high quality. An executive summary summarizes some of the findings:
“As the business model has changed, restaurant operating managers need to remain aware of the importance of restaurant positioning and design, menu variety, location and even food variety in managing competitive advantages. A major priority for restaurant operators today is enhancing brand recognition to become competitive.”
“Customers are increasingly looking for more experience and more efficient service. To be competitive, restaurants must deliver.” Business owners can use this study to focus on better menu ideas, more value-added choices, and perhaps even creative ways to keep their customers coming back for more.
“In order to retain your best employees, you have to invest in them. Increase productivity by giving the opportunity to work as much as you want and for as long as you want, while taking time off as needed to manage the family or pursue your own interests.”
“A large number of restaurant managers understand the need to enhance training for their staff. Many can’t afford the high costs of full-time training programs.” This study suggests that incorporating employee training into the business model and making ita strategy will attract new customers and keep the employees happy.
“Increasing customer satisfaction is essential to the growth of the company’s overall profitability. This study is designed to explore the needs of customers in Jollibee.”
“To effectively change the business strategy, it is necessary to understand the various factors that drive the change. This case study solution was developed to help business leaders understand the various factors of a business strategy.”
“Jollibee’s E-order concept is based on the real-time execution of customer orders, with all the timely changes that occur in the real world. Real-time review of daily orders allows the restaurant to make changes quickly, which results in improved customer service.”
“The customer service provided by Jollibee makes it the leader in its category.” It is clear that the customer and their needs are important aspects of the business and that any strategy that does not consider these critical factors will not be effective.
“Learn how to create opportunities for success.” “In the process of producing research, a Business Solutions for Growth Project was performed which provided a Case Study Solution that promoted improved business results. It emphasized leadership positions, employee-centred leadership, innovation and the ‘sense’ of purpose for Jollibee.”
“Offering Sustainable Growth and Change: Creating Value from People and Processes – The Case Study Solution” by Lisa von Bergen, Toby D. Halpin, and Karen N. Ward (Harvard Business School) is written by experts in strategic and managerial behavior. It will help businesses learn the importance of using the latest technology to enhance their services and customers while being consistent with their values.