Mitchell Family and MitchellsRichards

Subjects Covered
Customer service
Family-owned businesses
Information technology
Organizational culture

Amy C. Edmondson,
Corey Hajim,
Kelly Mulderry,
John A. Davis

Source: Harvard Business School

21 pages.
Publication Date: Nov 08, 2004. Prod. #: 605047-PDF-ENG

Mitchell Family and Mitchells/RichardsHarvard Case Study Solution and HBR and HBS Case Analysis