Oakland As: Baseballs Great Transformation HBS Case Analysis


Subjects Covered
Customer relationship management
Customer service

by
Leonard A. Schlesinger,
Mark Pelofsky

Source: Harvard Business School

27 pages.
Publication Date: Apr 11, 1990. Prod. #: 690088-PDF-ENG

Oakland A’s: Baseball’s Great Transformation Harvard Case Study Solution and HBR and HBS Case Analysis