Subjects Covered
Performance measurement
Process analysis
Process improvement
Service management
by
Sunil Chopra
Source: Kellogg School of Management
6 pages.
Publication Date: Apr 01, 2006. Prod. #: KEL153-PDF-ENG
Quality Wireless (A): Call Center Performance Harvard Case Study Solution and HBR and HBS Case Analysis
Subjects Covered Innovation Outsourcing Strategy formulation by Steven Tadelis Source: California Management Review 18 pages. Publication Date: Nov 01, 2007. Prod. #: […]
Subjects Covered Developing countries Economic development Emerging markets Globalization Joint ventures Multinational corporations Partnerships by Prashant Kale, Jaideep Anand Source: California Management […]
Subjects Covered Adjacency expansion Financial analysis Financial statements Small & medium-sized enterprises Strategic analysis Turnarounds by Tom D. Hinthorne, Patricia A. Holman […]
Subjects Covered Business & government relations Entrepreneurial management Standardization by Thomas R. Eisenmann Source: Harvard Business School 23 pages. Publication Date: Dec […]
