Subjects Covered
Performance measurement
Process analysis
Process improvement
Service management
by
Sunil Chopra
Source: Kellogg School of Management
3 pages.
Publication Date: Apr 01, 2006. Prod. #: KEL154-PDF-ENG
Quality Wireless (B): Call Center Performance Harvard Case Study Solution and HBR and HBS Case Analysis
Subjects Covered Business history Cross cultural relations Politics by William C. Kirby, J. Megan Greene, Tracy Yuen Manty 17 pages. Publication Date: […]
Subjects Covered Accountability Business ethics Investment management Leadership by Sandra J. Sucher Source: Video Supplement 23 minutes. Publication Date: Jul 16, 2012. […]
Subjects Covered Financial management International banking Laws & regulations Securities markets by Robert C. Pozen Source: HBS 16 pages. Publication Date: Jul […]
Subjects Covered Entrepreneurial finance Financial analysis Government policy Models by Stig Leschly, Stacey Childress 23 pages. Publication Date: Oct 18, 2006. Prod. […]
