Subjects Covered
Customer & client analysis
Customer experiences
Customer relationship management tools
Customer satisfaction
Customer service
Human resource management

by
Leonard L. Berry,
Kathleen Seiders

Source: Business Horizons

9 pages.
Publication Date: Jan 01, 2008. Prod. #: BH261-PDF-ENG

Serving Unfair Customers Harvard Case Study Solution and HBR and HBS Case Analysis