Subjects Covered
Capacity planning
Expansion
Market segmentation
Organizational behavior
Quality management
Social enterprise
Word-of-mouth marketing
by
James L. Heskett
Source: HBS Premier Case Collection
18 pages.
Publication Date: Apr 25, 1983. Prod. #: 683068-PDF-ENG
Shouldice Hospital Ltd.Harvard Case Study Solution and HBR and HBS Case Analysis
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