Southwest Airlines 2002: An Industry Under Siege HBS Case Analysis


Subjects Covered
Competition
Organizational culture
Service management

by
James L. Heskett

Source: HBS Premier Case Collection

24 pages.
Publication Date: Jan 23, 2003. Prod. #: 803133-PDF-ENG

Southwest Airlines 2002: An Industry Under SiegeHarvard Case Study Solution and HBR and HBS Case Analysis