Southwest Airlines: In a Different World HBS Case Analysis


Subjects Covered
Competitive strategy
Decision making
Organizational culture
Service management

by
James L. Heskett,
W. Earl Sasser Jr.

Source: HBS Premier Case Collection

16 pages.
Publication Date: Apr 22, 2010. Prod. #: 910419-PDF-ENG

Southwest Airlines: In a Different World Harvard Case Study Solution and HBR and HBS Case Analysis