Southwest Airlines in Baltimore Supplement HBS Case Analysis


Subjects Covered
Service management

by
Rogelio Oliva,
Jody Hoffer Gittell,
David Lane

Source: Harvard Business School

3 pages.
Publication Date: Jun 20, 2002. Prod. #: 602157-PDF-ENG

Southwest Airlines in Baltimore, Supplement Harvard Case Study Solution and HBR and HBS Case Analysis