Store24 (B): Service Quality and Employee Skills HBS Case Analysis


Subjects Covered
Employee retention
Service management

by
Frances X. Frei,
Dennis Campbell

Source: Harvard Business School

2 pages.
Publication Date: Nov 28, 2001. Prod. #: 602097-PDF-ENG

Store24 (B): Service Quality and Employee Skills Harvard Case Study Solution and HBR and HBS Case Analysis