Towngas: Achieving Competitive Advantage Through Customer Relationship Management

Subjects Covered
Competitive advantage
Customer relationship management
Customer service
Energy

by
Benjamin Yen,
Monica Wong

Source: University of Hong Kong

13 pages.
Publication Date: Sep 19, 2003. Prod. #: HKU295-PDF-ENG

Towngas: Achieving Competitive Advantage Through Customer Relationship Management Harvard Case Study Solution and HBR and HBS Case Analysis