Travelers Bond Construction Services Redesign HBS Case Analysis


Subjects Covered
Bonds
Customer service
Information technology
Knowledge management
Process analysis
Risk assessment
Teams

by
David Starr,
Donna B. Stoddard

Source: Babson College

17 pages.
Publication Date: Jan 01, 2003. Prod. #: BAB076-PDF-ENG

Travelers Bond Construction Services Redesign Harvard Case Study Solution and HBR and HBS Case Analysis